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STORE POLICY

Terms & Conditions

This website is operated by NOTGOODENOUGH (PTY) LTD. Throughout the site, the terms “we”, “us” and “our” refer to NOTGOODENOUGH (PTY) LTD. 

 

NOTGOODENOUGH (PTY) LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on WIX.com Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

SECTION 1 - ONLINE STORE TERMS


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 - GENERAL CONDITIONS


We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.


This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.


We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES (IF APPLICABLE)


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.


We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.


We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy. 

SECTION 7 - OPTIONAL TOOLS


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.


You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.


Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).


We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKS


Certain content, products and services available via our Service may include materials from third-parties.


Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.


We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.


You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 - PERSONAL INFORMATION


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 12 - PROHIBITED USES


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

 

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.


You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.


You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no case shall NOTGOODENOUGH (PTY) LTD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 - INDEMNIFICATION


You agree to indemnify, defend and hold harmless NOTGOODENOUGH (PTY) LTD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 15 - SEVERABILITY


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 16 - TERMINATION


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.


These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.


If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 - ENTIRE AGREEMENT


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.


These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).


Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 - GOVERNING LAW


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa. 

SECTION 19 - CHANGES TO TERMS OF SERVICE


You can review the most current version of the Terms of Service at any time at this page.


We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 - CONTACT INFORMATION


Questions about the Terms of Service should be sent to us at info@notgoodenough.co.za

Privacy Policy

1. INTRODUCTION

1.1. The website available at www.notgoodenough.co.za (the "Website") is published by NOTGOODENOUGH (Proprietary) Limited, a company incorporated in terms of the laws of the Republic of South Africa, which has its registered office at 22 Viljoen Street, The Orchards, Akasia, Pretoria, 0201, SOUTH AFRICA (hereinafter "NOTGOODENOUGH (PTY) LTD.", "We" or “Us”).

2.1. NOTGOODENOUGH (PTY) LTD.  places the highest priority and is committed to protecting the privacy and Personal Information of its users.

2. OVERVIEW

2.1. The purpose of this personal information protection and Cookies policy (the "Privacy Policy") is to inform you, as customers and visitors to our Website ("You") about how We Process the personal information that We collect when You access, use and place orders through the Website, and about your rights in relation to protection of your Personal Information. 

2.2. For more information about how We handle your product orders placed through the Website (the "Orders"), please refer to the NOTGOOENOUGH (PTY) LTD. Terms and Conditions of Sale.

2.3 .Important clauses that may constitute a potential risk to You are marked in bold and You are advised to pay particular attention to such clauses and consider the risks before accessing and using the Website.

2.4. By accessing or using the Website, You hereby expressly consent to the collecting and Processing of your Personal Information by Us, which permission shall extend only to the collecting and Processing of your Personal Information for the purposes set out in this Privacy Policy, unless otherwise communicated to You. You may revoke this consent in writing at any time by sending an email to the following email address info@notgoodenough.co.za , provided that NOTGOODENOUGH (PTY) LTD. shall have the right to prevent your access to and the use of the Website should You decide to revoke such consent.

2.5. NOTGOODENOUGH (PTY) LTD. will not collect or Process your Personal Information for any purpose, other than the purposes disclosed in this Privacy Policy, unless We are given your express written consent to do so, or unless We are permitted or required to do so by law. NOTGOODENOUGH (PTY) LTD. will all times remain responsible for determining the purposes and means for Processing your Personal Information and will disclose such purposes to You to the extent that it has not done so in this Privacy Policy.

2.6. By accessing or using the Website, You are deemed to have provided your express written consent to the sharing of your Personal Information by Us (strictly for the purposes as disclosed to You), as well as the sharing of your Personal Information with trusted third parties who assist NOTGOODENOUGH (PTY) LTD.  in operating the Website, carrying out our operations, conducting our business or servicing You, including without limitation, our service providers, persons who act as our agents or to whom NOTGOODENOUGH (PTY) LTD. has transferred or proposes to transfer any of its rights in relation to You, so long as those parties agree to keep this information confidential and adhere to our privacy policies.

 

2.7. You hereby acknowledge that you have read this Privacy Policy and understand and accept the consequences of the consents with respect to your Personal Information given by You by accessing and using the Website, and that You give such consents voluntarily and without any undue influence from Us.

2.8.  All defined terms used in this Privacy Policy have the meanings ascribed to them in Clause 4 below, unless otherwise defined in this Privacy Policy, and these words will begin with a capital letter.

3. MODIFICATIONS TO THIS PRIVACY POLICY

3.1. NOTGOODENOUGH (PTY) LTD. may change, modify, add to, or remove from portions or the whole of the Privacy Policy from time to time. Changes to the Privacy Policy will become effective upon such changes being posted to the Website. Please check this page regularly to ensure that You agree with any changes or updates. Your continued use of the Website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by this Privacy Policy, including any such changes or updates.

4. DEFINITIONS

 

4.1.  The headnotes to the clauses of this Privacy Policy are for reference purposes only and shall in no way govern or affect the interpretation of nor modify nor amplify this Privacy Policy nor any clause of this Privacy Policy.

 

4.2. Unless the context dictates otherwise, the words and expressions set out below shall bear the following meanings and similar expressions shall bear corresponding meanings:

  • 4.2.1
    Cookie (s) means a text file that may be stored in a dedicated location on the hard drive of your Device (computer, tablet, smartphone, etc.) when You visit the Website. A cookie enables the originator (Us or our service providers – specifically Google Analytics) to identify and recognize the terminal in which it is stored, throughout the cookie's validity or storage period, each time You will re connect to the Website;

  • 4.2.2
    Data Controller means the entity/entities that determines the purposes and means of the Processing of your Personal Information and is responsible to You for compliance with data protection laws and regulations;

  • 4.2.3
    Device shall mean the device used by You to sign in for and access the Website, such as a computer, laptop, smart phone or tablet or similar device;

  • 4.2.4
    Effective Date shall mean the date upon which You access, use, place orders through or subscribe to the Website;

  • 4.2.5
    Parties shall mean NOTGOODENOUGH (PTY) LTD. and You and “Party” shall, as the context requires be a reference to any one of them as the context dictates;

  • 4.2.6
    Personal Information refers to any information or pieces of information that could identify You either directly (e.g. your name, surname) or indirectly (e.g. through pseudonymised data, such as a unique ID number). This means that Personal Information includes information such as: email, home address, purchase history, personal preferences and shopping habits. It may also include unique identifiers like order reference, client number, your Device’s IP address or your Device’s MAC address or information regarding your navigation on our Website.

  • 4.2.7 Privacy Policy shall mean this agreement;

  • 4.2.8
    Process shall mean any operation or activity, whether automated or not, concerning Personal Information, including, without limitation, collection of, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation, use, dissemination by means of transmission, distribution or making available in any other form, merging, linking as well as blocking, degradation, erasure or destruction of information, and Processing will have a corresponding meaning; 

  • 4.2.9
    Terms and Conditions shall mean the terms and conditions of use of the Website available here;

  • 4.2.10.
    Website shall mean the website located at www.notgoodenough.co.za ,which includes any other internet-based platform of NOTGOODENOUGH (PTY) LTD., to which the Terms and Conditions and this Privacy Policy are linked and through which You have access to our products and services.

     

4.3. Unless inconsistent with the context or save where the contrary is expressly indicated:

  • 4.3.1.
    if any provision in a definition is a substantive provision conferring rights or imposing obligations on any Party, notwithstanding that it appears only in this clause, effect shall be given to it as if it were a substantive provision of this Privacy Policy;

  • 4.3.2
    any reference in this Privacy Policy to an enactment is to that enactment as at the Effective Date and as amended or re-enacted from time to time; and

  • 4.3.3. 
    any reference in this Privacy Policy to the Privacy Policy or Terms and Conditions of the Website or any other terms and conditions or document shall be construed as a reference to this Privacy Policy or the Website’s Terms and Conditions or, as the case may be, such other privacy policy or Website terms and conditions or document as same may have been, or may from time to time be, amended, varied, novated or supplemented.

5. WEBSITE MANAGEMENT

5.1. As regards to the Website management, NOTGOOENOUGH (PTY) LTD.  (whose contact information is provided below) acts as the Data Controller.

5.2. In the specific context of handling your Orders, please be aware that certain of NOTGOOENOUGH (PTY) LTD. service providers that receive your Personal Information may act as Data Controllers: this is specifically the case for parcel delivery services (e.g. DHL, UPS) and service providers that handle payment and fraud management (e.g. Adyen, PayPal, Flow.Io, Forter).

6. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

6.1. We collect your Personal Information as follows:

directly from You when You use our Website and our services (completion of various forms on the Website, placement of an Order, direct communication with Us or our customer service department, etc.); 

automatically when You access or use the Website (cookies, technical details, browsing information, etc.); and

indirectly from third parties (third-party data providers, business partners, social media, etc.). 

7. WHAT PERSONAL INFORMATION DO WE COLLECT?

7.1. NOTGOODENOUGH (PTY) LTD.  collects several types of Personal Information about You:

7.2. Personal Information that We collect directly from You

7.2.1. We collect Personal Information that You provide directly when You use our Website and our services.

7.2.2. This is specifically the case when You:

  • Create an on-line account and subscribe to the Website, it being understood that You do not need to create an account to place an Order,

  • Place an Order,

  • Request that We call You, or when You interact with Us through our customer service department,

  • You register to receive our emails and newsletters,

  • Take part in any sweepstakes, competition, promotion or survey,

  • Interact with Us through third-party social media,

  • Request customer support,

  • Apply for a job,

  • Interact with Us in any other way

7.2.3. The categories of Personal Information that We collect include: 

  • Information needed to Process your Order: items selected, delivery and invoicing address, telephone number and email address, telephone number, payment method, including your credit card number and expiry date, as well as the name of the cardholder when You make an on-line payment,

  • Information about your preferences: g., favorite products and services if You tell Us about them,

  • Your Order history: We store your transaction history, e. your purchases, your returns, etc.,

  • History and content of your exchanges with Us: We generate the history of our relationship when You contact our customer service department or when You submit a complaint to Us: when You contact one of our advisers, your conversations may be recorded to ensure quality service. You will always be provided alternative ways to contact Us if You do not want your conversation to be recorded.

7.2.4. The Personal Information that We request from You, which is essential to respond to your requests, are identified with an asterisk or an equivalent method on the relevant data collection form. If You do not complete the mandatory fields or fail to provide the information marked as mandatory, We will not be able to respond to your requests or Process your Orders.

7.3. Personal Information that We collect automatically.

7.3.1. We automatically collect certain Personal Information about You when You access or use the Website, specifically: 

  • Technical information: We collect information about the device that You use to login, as well as your use of the Website (g., operating system, type of browser used, whether a proxy is used, location of the device inferred from your IP address that identifies your computer, access time, accessed pages, language selection and the link that enabled You to access our Website),

  • Browsing information regardless of whether You identified yourself): We may use cookies or other tracking technologies to collect Personal Information about You when You use our Website. We use this information to infer your preferences, including your favorite types of products, and to analyze the way You interact with certain content. This information is collected both when You identify yourself and when You do not, and can be reconciled, regardless of the device used (for example, if You log in using your computer, then with your smartphone or tablet). To find out more about cookies and how to disable them, please see the section on cookies below.
     

7.4.  Personal Information that We collect indirectly from third parties

 

7.4.1. We may also obtain Personal Information about You from other sources and combine it with the information We already have about You, such as

  • Personal Information received from third-party data providers and business partners: this concerns Personal Information that We receive from third-party data providers and business partners You interacted with and authorized to share your Personal Information with Us for commercial solicitation or targeted advertising purposes. It generally concerns socio-demographic information (g., socio-professional class, age bracket, gender, etc.), contact information (e.g., e-mail address, telephone number, etc.), profile information (e.g., favorite products or services, areas of interest, etc.),

  • Personal Information received from the social media: this concerns Personal Information provided to Us by the social media networks You use through our Website, or from your activity on social media pages. Specifically, when You share your experience with NOTGOOENOUGH (PTY) LTD.  with other customers, You use a social media and provide information about yourself to this social media and to Us. These communications are governed by the social media's personal information protection policies, which We invite You to review.

7.5. Personal Information about other information subjects

 

7.5.1.  In some cases, We may also collect Personal Information that You supply about other persons, when You decide to purchase and send products to someone. We only use this Personal Information to respond to your requests, and do not send marketing communications to your contacts unless they elect to receive communications from Us.

8. PURPOSES FOR COLLECTING AND PROCESSING OF PERSONAL INFORMATION

8.1. In accordance with current personal information and data protection laws and regulations, We only collect Personal Information when We have a legal basis to do so.

8.2. Personal Information is collected either:

  • i. based on your consent,

  • ii. as part of the performance of a contract,

  • iii. in our legitimate interest, or

  • iv. to meet our legal obligations.

(i) We collect Personal Information based on your consent, for the following purposes:

  • To create your customer account, it being understood that You do not need to create an account to place an Order

  • To manage your requests and queries (other than related to an Order): We use your Personal Information to send You the information You request, and to Process instructions or requests by You;

  • To show you customised adverts and offers tailored to your interests on our Website, using targeting cookies and other information collected about You. In this way, the ads and offers directed to You will be based on a review of your profile, your preferences and habits inferred from your browsing patterns on our Website and our business partners' websites.

  • To communicate and send You commercial and marketing solicitations: We may use your Personal Information to propose You new products and special offers, to invite You to private events and to send You our newsletters.

  • Recruit new members of staff and to assess their suitability for a role

(ii) We collect Personal Information based on the performance of a contract, for the following purposes: 

  • To Process your Order: We use your Personal Information to manage the purchase, delivery and invoicing of the products You order,

  • To handle any request You may have in relation to your Order as part of our after-sale services,

  • To manage your participation in any competitions that We may organise and to award You as the case may be any prize won in this context.

(iii) We collect Personal Information based on our legitimate interest, for the following purposes:

  • To measure and improve the performance of our Website: We use performance cookies to allow us to count visits and traffic sources. This helps Us to know which pages are the most and least popular and see how visitors move around the Website. This way, We can also measure the effectiveness of our advertising and promotional campaigns to improve their relevance and effectiveness. Most information collected by these cookies is aggregated and therefore anonymous.

  • To customize your experience and ease your use of our Website: We use customization cookies and other Personal Information to build your profile. In this way, the Website's appearance will be adapted to your preferences and habits inferred from your browsing patterns on our Website or on our business partners’ websites. We can aggregate your Personal Information collected from the various devices that You use to navigate on the Website, as well as any Personal Information collected in our stores, to gain a better understanding of your tastes and preferences.

  • To measure and improve the performance of our newsletters: we use performance cookies to measure opening and clicks of the newsletters We sent to You to improve their relevance and effectiveness.

  • To communicate with You about your account or our relationship (for example, to ask You for feedback/to perform surveys, or inform You about changes to the Website or this Privacy Policy, along with any service updates), 

  • To prevent payment frauds and ensure the validity of payments We receive,

  • To prevent acts of infringement or illicit resell in order to ensure the security of our assets and products,

  • To defend our interests in the event of a dispute or court action.

(iv) We collect Personal Information based on legal obligations, for the purpose of complying with applicable laws:

  • In this respect, We store transactions history and any other commercial documents for legal and administrative reasons (accountability, tax, legal or commercial warranties, insurance, audit, etc.).

9. DISCLOSURE OF PERSONAL INFORMATION

9.1 . Your Personal Information is Processed by NOTGOODENOUGH (PTY) LTD.  for the purposes described above and are only accessible to NOTGOODENOUGH (PTY) LTD.  personnel who need to know it to perform their duties.

9.2. You have the option of remaining anonymous when dealing with Us in relation to a particular matter, or not disclosing Personal Information to us. However, this may mean that We will not be able to provide our services and product offerings to You.

9.3. NOTGOODENOUGH (PTY) LTD. may disclose your Personal Information to entities that assist Us to deliver our services and provide our products to You, such as our business associates, contractors, agents or service providers. These third parties may change from time to time. Some examples include technology and internet service providers, data storage providers, digital mail providers who send communications on our behalf and their implementation partners. Where it is necessary for Personal Information to be provided to a third party in connection with the provision of a service to Us, we will take reasonable steps within our power to prevent the unauthorised use or unauthorised disclosure of the Personal Information. 

9.4. Certain third parties may also have access to your Personal Information, specifically:

  • our subcontractors and service providers acting for technical and logistical reasons (logistics specialists, carriers, Website hosting and maintenance providers, payment and fraud management service providers, technical service providers responsible for sending e-mails and newsletters, customer service center, etc.);

  • social media: when You use social media buttons, Personal Information related to your identification is automatically sent to these social media. You may also share certain information or content from our Website on social media. Please consult the social media's terms of use which govern this issue,

  • any third-party company in the event of NOTGOODENOUGH (PTY) LTD. restructuring, which may acquire all or part of NOTGOODENOUGH (PTY) LTD. or merge with our company;

  • any authority, court or other third party when disclosure is required by law, regulations or a judicial decision, or if such disclosure is necessary to protect and defend our rights.

9.5. NOTGOODENOUGH (PTY) LTD. may also disclose your Personal Information under the following circumstances:

  • when the You have consented to such disclosure;

  • when You would reasonably expect Us to use or disclose your Personal Information in a certain way;

  • when authorised or required to do so by a court or under applicable laws or regulations (for example, a subpoena), or where requested by a government agency;

  • where We consider or suspect that a company or an individual may be engaged in fraudulent activity or other deceptive practices of which a governmental agency should be made aware;

  • to appropriate persons, where your communication suggests possible harm to You or others; or

  • when disclosure is reasonably necessary for a law enforcement related activity.

10.  IS ANY PERSONAL INFORMATION TRANSFERRED OUTSIDE OF THE EUROPEAN ECONOMIC AREA?

10.1.  Although our company is located in South Africa, We rely on certain service providers, which are located abroad or which themselves rely on processors located abroad, including outside of the European Economic Area (EEA) in countries where personal data protection laws differ from those that apply in the EEA. Any transfer of your Personal Information outside of the EEA takes place with appropriate contractual safeguards in place that comply with applicable personal information and data protection laws and regulations.

11. GENERAL DATA PROTECTION REGULATION (GDPR)

11.1. For users in the EEA, You acknowledge that the laws, regulations, and standards of the country in which your Personal Information is stored or Processed may be different from those of your own country. In any event, NOTGOODENOUGH (PTY) LTD. will collect and use your Personal Information only where:

  • We require your Personal Information to provide our services and products to You;

  • it is justified because of a legitimate interest, such as research and development, but only where NOTGOODENOUGH (PTY) LTD. legitimate interest is not overridden by your interest in protecting your Personal Information;

  • You consent to Us using your information in a specific way; or 

  • It is necessary for compliance with NOTGOOENOUGH (PTY) LTD. legal obligations.

12.  HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?

12.1. Personal Information is stored as long as required for the purpose for which it was collected and, in any case, will be destroyed at the end of such period.

12.2. In general, your Personal Information is stored for the entire term of our relationship, then for a 3-year period following termination of our relationship (which typically corresponds to the date of your last Order via the Website, the date your customer account is closed or the date of our last contact with You). The Personal Information is then either (i) archived when necessary for accounting or documentation purposes for the applicable statutory limitation period (generally up to 10 years) then destroyed or anonymized once the limitation periods have expired or (ii) if there is no archive, immediately deleted or anonymized.

12.3. By way of exception, We may store your Personal Information for shorter or longer periods.

13. INFORMATION QUALITY

13.1. NOTGOODENOUGH (PTY) LTD. takes reasonably practicable measures to ensure that your Personal Information held by Us is at all times complete, accurate and updated. 

13.2. You have the right to access your Personal Information and request correction of Your Personal Information should it be inaccurate. You also have the right to request that the Personal Information in our possession be completed. If You want to access or wish to complete, update or correct any of your Personal Information held by Us, You can send an email to Us at the following email address info@notgoodenough.co.za

13.3. To respond to your request, We may ask You to provide Us with a proof of identity. We may also need to ask You for additional information or supporting documents to respond to your request. We will make every effort to respond to your request as soon as possible.

13.4.  You may, to the extent provided for by law, exercise your right to Personal Information portability which allows You to retrieve, in an interoperable format, the Personal Information that You provided to Us.

14. RIGHT TO DELETION OF YOUR PERSONAL INFORMATION AND TO LIMITATION OF THE PROCESSING OF YOUR PERSONAL INFORMATION

14.1. You may request the deletion of your Personal Information if: 

  • You believe that our Processing of your Personal Information is no longer necessary for the purposes of the services subscribed for or your use of the Website, or it is no longer needed for the purposes described in this Privacy Policy, or its storage is unlawful,

  • You withdrew your consent to the Processing of your Personal Information (see above),

  • You object to the Processing of your Personal Information for reasons relating to your personal circumstances,

  • You object to the use of your Personal Information for commercial solicitation purposes or profiling,

  • Your Personal Information was collected on-line when You were a minor.

14.2.  Alternatively, to the extent provided for by law, You may request limitation of the Processing of your Personal Information.

14.3. Please note that despite the exercise of your right to the deletion or Processing limitation, We will store some of your Personal Information when the law requires or authorizes Us to do so, when We have a legitimate reason to do so (for example, to prove performance of a contract) or to exercise or defend our rights in court. For example, if We consider that You have violated our general Terms and Conditions of Use or our General Terms and Conditions of Sale.

14.4. If You already have a customer account, You may exercise your right to access, rectification and/or deletion of your Personal Information by accessing your account.

14.5. In all other cases, You may contact Us directly at info@notgoodenough.co.za

14.6. When the Processing of your Personal Information is based on your consent (e.g., subscription to the newsletter, sending electronic commercial solicitations, the use of Cookies and similar technologies on the Website), You may withdraw your consent at any time without justification. This right can be exercised by changing your options regarding commercial solicitation and subscriptions to our newsletters, and by withdrawing your consent to the use of cookies in accordance with the procedure set forth in the cookies section below.

14.7. For any questions related to your rights and the Processing of your Personal Information, please contact Us at info@notgoodenough.co.za 

15. SECURITY OF PERSONAL INFORMATION

15.1. NOTGOODENOUGH (PTY) LTD.  takes all reasonable steps to protect your Personal Information from loss of, damage to, unauthorised use of, or misuse or alteration of your Personal Information. The Personal Information will be stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.

15.2. As a protection measure, when signing up on the Website or registering for/subscribing to the Website, You will be given a user name and password which You must always keep confidential and ensure that it is not disclosed to anyone. 

15.3. Under written agreements, NOTGOODENOUGH (PTY) LTD. requires its service providers and processors to provide safeguards and implement sufficient security measures to protect the Personal Information they have agreed to Process, in accordance with applicable requirements under personal information and data protection laws.

15.4. Notwithstanding the above, You acknowledge that no security measures are 100% effective and that We cannot guarantee the security of your Personal Information. NOTGOODENOUGH (PTY) LTD. expressly disclaims any representation or warranty, whether express or implied, with respect to ensuring, guaranteeing or otherwise offering any definitive promise of security in connection with your Personal Information or usage of information.

15.5. In the event of a data breach involving a loss of, unauthorised access to, or misuse of your Personal Information, We will report such breach to you and any relevant authority as required by law. 

15.6. NOTGOODENOUGH (PTY) LTD.  does not control all risks related to the operation of the internet and draws your attention to the inherent risks of using any website.

16. PROTECTION OF MINORS

16.1. Our Website is not intended for children. We do not knowingly collect information about children, unless it is permitted by law.

 

16.2. You must be at least 18 years of age to share your Personal Information with Us. If We are notified that a minor under 18 years of age has submitted Personal Information to Us, We reserve the right to immediately delete such Personal Information and any associated account.

16.3. If You are more than 18 but less than the legal age of consent in your country, You hereby recognize and warrant that You have your parents’ or legal guardian’s consent to use this Website and provide your Personal Information to Us. 

17. COOKIES, ADVERTISING AND TRACKING

17.1. Cookies and other tracking mechanisms (collectively “Cookies”) gather information about You, your preferences or your device. Most browsers collect certain information, such as your IP address, device type, screen resolution, operating system version and internet browser type and version for security of the Website purposes. This information is gathered automatically and stored in log files in our systems.

17.2. We and our service providers use Cookies, pixels, JavaScript, and other tracking mechanisms to track information about You and your use of our Website. We or our service providers may combine this information with other information, including Personal Information, We collect about You. 

17.3. We use Cookies (coming either from Us or from our service providers and business partners) to:

  • help Us remember, Process and compile aggregate data about site traffic and site interaction so that We can offer better site experiences and tools in the future

  • help Us understand use of, and to improve, our Website, performance, ad campaigns

  • to customize the content of our Website based on your profile and identified interests

  • to display, directly or through business partners, more relevant advertising based on your profile and identified interests.

 

17.4. Most Web browsers are set up to accept Cookies, although You can reset your browser to refuse all Cookies or to indicate when a Cookie is being sent.

 

17.5. You can access the Website with the Cookie feature turned off; however, in doing so You may find yourself challenged for username and password information on multiple occasions.

 

17.6. Please also note that some portions of the Website may not work properly if You refuse Cookies.

18. THIRD PARTY LINKS AND SERVICES

18.1. In order to manage our advertising on third-party sites and online services and to measure and improve our ads and marketing efforts, We may work with third-party ad companies, ad exchanges, channel partners, measurement services and ad networks. These third parties may use cookies, web beacons or other tracking technologies to collect information about your use of the Website and your activities across other websites and online services, which they may associate with cookies and persistent identifiers, in order to provide You with more relevant advertising or other content on our Website and other websites or services, and to measure the performance of such advertising. Their activities and your choices regarding their use of your information is subject to and set out in their own policies.

18.2. We may disclose certain information (such as your email address) to third parties – such as Facebook, Instagram, etc. – so that we can better target our ads and content on these third parties’ platforms or networks to others persons with whom You share similar interests. 

18.3. Occasionally, at NOTGOODENOUGH (PTY) LTD. discretion, it may include references to or facilitate access to products offered or services rendered by third party service providers and provide links to the sites of third parties on the Website. There may thus be links to third-party websites or services that We do not control, and which are governed by their own confidentiality and personal information and data protection policies (such as social media). This Privacy Policy does not apply to third-party websites. Please review the confidentiality and personal information and data protection policies of the third-party websites that You visit to understand how they Process your Personal Information. NOTGOODENOUGH (PTY) LTD. shall not be liable for any use of your Personal Information by any third parties.

19. DIRECT MARKETING

19.1. By accessing the Website, You provide your express written consent to NOTGOODENOUGH (PTY) LTD. to send promotional and marketing material directly to You, including, without limitation, information about products, services, and special offers from Us or other companies that may interest You, based on the your Personal Information collected by Us. NOTGOODENOUGH (PTY) LTD. will do this by email, text message or through any form of messaging system or functionality available on the Website, which provides a direct line of communication between Us and You, such as a mail dashboard, or similar functionality. If You decide that you do not want Us to do this, You can unsubscribe from the mailing list by e.g. clicking ‘unsubscribe’ and following the prompts, or by replying ‘stop’ to an SMS. 

19.2. You acknowledge that You provides the above consent voluntarily and without any undue influence from NOTGOODENOUGH (PTY) LTD..

20. NO LIABILITIES AND INDEMNITY

20.1.  You hereby acknowledge and understand that You provide your Personal Information to Us entirely at your own risk.

20.2. Notwithstanding anything to the contrary contained in this Privacy Policy, NOTGGOODENOUGH (PTY) LTD. shall have no liability and You indemnify Us and hold NOTGOODENOUGH (PTY) LTD. harmless for any loss, damage, cost, claim or penalty of whatsoever nature, including but not limited to any direct, indirect and consequential damages and loss of profits, however arising out of or in connection with this Privacy Policy and NOTGOOENOUGH (PTY) LTD. use of your Personal Information. 

20.3.  You run the risk by virtue of this clause that if You suffer any damage or losses of any nature or kind in relation to the use of your Personal Information, You will not be able to hold NOTGOOENOUGH (PTY) LTD. liable for any such damage or losses. 

21. GOVERNING LAW

21.1.  The entire provisions of this Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of South Africa. Furthermore, the Parties hereby irrevocably and unconditionally consent to the non-exclusive jurisdiction of the High Court of South Africa, Gauteng local division, in regard to all matters arising from the Privacy Policy.

22. GENERAL 

22.1. This document contains the entire agreement between the Parties in regard to the subject matter of this Privacy Policy.

22.2. No Party shall be bound by or have any claim or right of action arising from any express or implied term, undertaking, representation, warranty, promise or the like not included or recorded in this document whether it induced the contract and/or whether it was negligent or not.

22.3. No extension of time or waiver or relaxation of any of the provisions or terms of this Privacy Policy shall operate as an estoppel against a Party in respect of its rights under this Privacy Policy.


No failure by any Party to enforce any provision of this Privacy Policy shall constitute a waiver of such provision or affect in any way such Party’s right to require the performance of such provision at any time in the future, nor shall a waiver of a subsequent breach nullify the effectiveness of the provision itself.

22.5. If any term or provision of this Privacy Policy should be invalid, unenforceable, defective or illegal for any reason whatsoever, then the remaining terms and provisions of the Privacy Policy shall be deemed to be severable therefrom and shall continue in full force and effect unless such invalidity, unenforceability, defect or illegality goes to the root of the Privacy Policy.

23.NOTICES

23.1. NOTGOODENOUGH (PTY) LTD. chooses the address referred to in this clause below as the address where any legal document or notice must be served or delivered to us:

Address: 22 Viljoen Street, The Orchards, Akasia, Pretoria, Gauteng, 0201


Email address: info@notgoodenough.co.za


Telephone: +27738758753

23.2. NOTGOODENOUGH (PTY) LTD. shall send any legal documents or notices to You at the email address provided by You upon registration for the Website or through any form of messaging system or functionality available on the Website, which provides a direct line of communication between Us and You, such as a mail dashboard, or similar functionality. 

23.3. NOTGOODENOUGH (PTY) LTD. may send any other written communication to your email address, cell phone number by SMS or through the aforesaid messaging system or similar functionality. 

 

23.4. We will regard a communication sent by email as having been received by You one day after it was sent.

24. QUESTIONS AND INFORMATION

24.1. For any questions concerning this Privacy Policy or for any information, requests, queries or complaints regarding your Personal Information, please contact Us any time at the following address: info@notgoodenough.co.za

This Privacy Policy was last updated on 30 July 2020.

Payment Methods

Payment Methods

- We accept Visa Credit & Debit Cards

 

-We accept MasterCard Credit & Debit Cards
 

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